Introduction
Kizingo Cars ("we", "us", "our") operates kizingocars.com and provides car rental services in Zanzibar, Tanzania. We are committed to protecting the privacy and personal data of every customer and visitor.
This Privacy Policy explains what personal information we collect, why we collect it, how we store and protect it, and what rights you have regarding your data. By using our website or making a booking, you agree to the practices described in this policy.
Who this applies to: This policy applies to all individuals who visit kizingocars.com, submit a booking enquiry, use our contact form, or interact with our services — including tourists visiting from the European Union (EU), United Kingdom (UK), and other regions with data protection laws.
Information We Collect
We collect only the information necessary to provide our car rental service. This falls into two categories:
| Category | Information Collected | Source |
|---|---|---|
| Booking Details | Full name, email address, phone number, pickup & drop-off locations, rental dates and times, vehicle selected, flight or vessel number, driver's licence number | Booking form |
| Enquiry Details | Name, email address, message content | Contact form |
| Technical Data | IP address (for security purposes only), browser session data | Automatically collected |
We do not collect payment card information. Pricing is provided as an estimate only — payment is arranged directly with our team.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your car rental booking
- To send you a booking confirmation email
- To send you a reminder email before your pickup date
- To coordinate your vehicle pickup based on your flight arrival time
- To process your Zanzibar driving permit, which requires your driver's licence number as per local regulations
- To respond to messages submitted via the contact form
- To send relevant travel information about Zanzibar, only if you have an active booking with us
We will never use your data for unrelated marketing, sell it to third parties, or share it for advertising purposes.
Legal Basis for Processing
For customers in the European Union or United Kingdom, we process your data under the following legal bases as defined by the GDPR (General Data Protection Regulation):
| Processing Activity | Legal Basis |
|---|---|
| Booking confirmation & management | Contract — necessary to fulfil the rental agreement |
| Booking reminder emails | Contract — part of the service you booked |
| Contact form responses | Legitimate interest — responding to your direct enquiry |
| Zanzibar travel information emails | Legitimate interest — relevant to your existing booking |
How We Store & Protect Your Data
We take the security of your personal data seriously. Here is how your data is protected:
- All data is transmitted over HTTPS — your connection to kizingocars.com is always encrypted
- Booking and contact data is stored on a secure, cloud-hosted database with access controls and encryption at rest
- Security measures are in place on every page to protect against common web attacks
- Access to customer data is restricted to authorised Kizingo Cars staff only
Important: While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to industry-standard protective measures.
Cookies & Sessions
We use a minimal number of cookies — only those necessary for the website to function correctly. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| Session Cookie | Maintains your booking flow state (e.g. which step you are on). Destroyed when you close your browser or after 30 minutes of inactivity. | Session / 30 min |
| Security Cookie | A small token used to keep your form submissions secure. Set automatically when you visit the site. | Session |
You can disable cookies in your browser settings, but please note this may prevent certain parts of the booking process from working correctly.
Data Sharing
We do not sell, rent, or trade your personal data. Your information is shared only in the following strictly limited circumstances:
| Recipient | Reason |
|---|---|
| Secure cloud database provider | Stores your booking and contact data securely on our behalf |
| Email delivery service provider | Used to send you booking confirmations and reminders |
| Tanzanian / Zanzibar authorities | Only if we are legally required to disclose data by applicable law |
Our infrastructure providers are selected for their strong security standards and are contractually obligated to handle your data with care.
Data Retention
We retain your personal data only for as long as necessary for the purposes stated in this policy.
| Data Type | Retention Period |
|---|---|
| Booking records | 3 months from the booking date |
| Contact form messages | 6 months from submission |
| Browser session data | 30 minutes of inactivity, or when browser is closed |
After the retention period, data is permanently deleted from our systems. You may also request early deletion at any time — see Your Rights below.
Your Rights
Depending on where you are located, you may have the following rights regarding your personal data. Customers from the EU, UK, and many other countries have these rights under applicable law:
- Right of Access — You can request a copy of the personal data we hold about you.
- Right to Rectification — You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure — You can request that we delete your personal data ("right to be forgotten"), subject to any legal obligations we may have to retain it.
- Right to Restriction — You can ask us to limit how we process your data in certain circumstances.
- Right to Data Portability — You can request your data in a structured, machine-readable format.
- Right to Object — You can object to processing based on legitimate interests, including the sending of travel information emails.
To exercise any of these rights, please contact us at kizingocars@gmail.com. We will respond within 30 days. You will not be charged for making a request.
Third-Party Services
Our website uses the following external services. Each has its own privacy policy which we encourage you to review:
- Google Fonts — Loads the typefaces used on this site. Google may log font requests. (Google Privacy Policy)
- Font Awesome — Provides icons used on the site. Loaded via CDN.
- Flatpickr — Date picker library used in the booking form. No data is transmitted to Flatpickr's servers.
- Google Maps / Places API — Used for location features. Subject to Google's Privacy Policy.
Our website does not contain links to social media platforms that automatically track your visit. Any social media links (Instagram, Twitter, LinkedIn) are opt-in only.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or wish to raise a concern, please contact us:
Kwamchina Mwanzo, Zanzibar, Tanzania
This policy is governed by the laws of the United Republic of Tanzania. We reserve the right to update this Privacy Policy at any time. Any significant changes will be reflected by updating the "Last updated" date at the top of this page.